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Tenant Information

Tenant Information

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Download our Terms & Conditions for Tenants here

Download our Tenants' Guide on How to Rent here

Tenancy Deposit Scheme (TDS)

Many tenants in the private sector give their landlords a deposit against possible non-payment of rent or damage to property. When a tenancy comes to an end, there is usually no disagreement about the return of the deposit. But sometimes there is, and this can cause much hardship and inconvenience to both landlord and tenant.

The Housing Act 2004 (Chapter 4, sections 212-5; & Schedule 10) made provision for both the protection of tenancy deposits and the resolution of disputes over their return. The Dispute Service has been awarded a contract by the Government to run one such scheme: The Tenancy Deposit Scheme (TDS).

The legislation came into effect on 6 April 2007. After that date all deposits taken for Assured Shorthold Tenancies should have been covered by a tenancy deposit protection scheme.

Greenwood and Company are members of TDS, as such we are obliged to administer the deposit as per the guide lines laid down by the TDS. All tenant deposits are ring fenced in a designated client account.

Click here for further details on The Dispute Service.

Following the Prime Ministers speech yesterday and in accordance with the Governments request, Greenwood and Company are now working remotely to help the fight against this terrible virus. The easiest way to communicate with us is via email using, if you do need to call us then please call the main office line on 01252 734734 and leave a voicemail as these are being regularly monitored. We are sorry for any inconvenience caused during these unprecedented times but rest assured that we are totally committed to maintaining our service to you, as close to normal as possible. We are currently fully operational and are planning to stay that way throughout the crisis. We hope that you all stay safe and well and we look forward to resuming normal service as soon as possible. Thank you for your patience and support during this difficult time.
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